1. About this policy
2. About us
3. How to contact us
4. What types of data we hold about you
5. How we obtain your data
6. What we use your data for
7. Who we disclose your data to
8. Where we process your data
9. Data security and preventing unauthorised access
10. Cookies that we use
11. Your rights
12. Third Party Websites
13. Changes to this policy
14. Legal status of this policy
15. Meaning of words we use in this policy
Artifolk is the trading name of Teaching Art Ltd. We are a limited company registered in England and Wales with company number 1976314, and our registered office is at Mayfield & Co, 2 Merus Court, Meridian Business Park, Leicester, LE19 1RJ.
To contact us, please write to our principal office at Artifolk, PO Box 50, Newark, Nottinghamshire, NG23 5GY, or e-mail us at [email protected]
The data and information we hold and process about you consists of the following:
a. Information about you:
b. Information relating to your orders
c. Your activity online
d. Administration Information
e. Technical information when you visit our website
We obtain your data through a variety of means, including:
a. Forms you fill in / data you provide.
b. Other information you supply
c. Generated Information
d. Technical Information
We use your data for the following operational purposes:-
a. Operate and improve our website
b. Supply of goods and services
c. Provision of membership accounts
d. Run events, schemes etc.
e. General administration
f. Marketing e-mails and communications
We will also use your data to send you marketing materials and newsletters relating to our website, products, services and events, but only where you have consented to this through the appropriate setting in your website account, and you have not withdrawn your consent. You may change your consent by adjusting the appropriate setting or informing us through our contact details in this policy.
g. Data we hold on you is done so on our secure computer servers. We hold this data to ensure that we are able to manage your account and provide details to you on previous purchases, wishlist items and your account preferences. If you require us to remove this information, please see section 11.
a. Public Data
Where, as part of the functionality of our website or as part of any service, competition, or event we provide or run, it is envisaged that certain of your data will be made available to the public in general, or to other members, then we may make that data available on such basis. For example, your forum posts, elements of your profile and professional-artist information, your galleries, tuition etc, may be made public. We will make it clear to you in our website, or in our communications with you, which elements of your data will be made available in this way. If our website settings allow you to control what elements of your data are made public, then we will honour the settings that you select.
b. Our contractors and suppliers
Where we use third parties to provide or supply any part of our website or any goods, services, events, insurance or other things, or to enforce or administer any contracts or terms, then we may provide your data to them as reasonably required for those purposes, including to the suppliers from whom we obtain our goods, our delivery agents, payment processors, and insurers.Your data may be held by them as data processor on our behalf, in which case we will remain the data controller, and your data will only be held and used by them on our behalf and in accordance with our instructions and this policy. Your data will also only be held or as long as it is required to undertake their services, after which time it will be securely removed from their systems. In some cases, your data may need to be provided to them to be used by them for their own purposes, as data controller, where this is reasonably necessary, for the purposes of provision of any goods, services, insurance, event etc. by them. In such case, they should inform you separately that they are holding your data as data controller.
c. Legal requirements
We may supply your data to a government authority where required to comply with a legal requirement, for the administration of justice, or where reasonably required to protect your vital interests.
d. Claims handling
We may disclose your identity to any third party who is making any claim against us in relation to any of your data that you have posted or uploaded to our website, including where it is claimed to breach their rights or privacy.
In its capacity of providing customer services, Parcelhub Limited (PHL) will on behalf of Artifolk process information provided to it directly by you in order to respond to your specific enquiry.
In order to be able to respond to and fully handle customer service queries placed by The Artifolk customers, PHL is in addition supplied with access to the original purchase information of all orders including personal data, consisting of name and address, telephone number, email address, item purchased and price paid, and any delivery instructions provided. No financial information about you is supplied. This data is held and accessed on a Legitimate Interests basis in order to assist with the successful delivery of your order and also to assist you with any questions you submit regarding that. We access this information as a data Controller for customer service reasons only where necessary and no access is made to, or use made of, information outside this.
Unit 6, Road No. 2
Colwick Quays Business Park
Distribution Centre: Parcelhub Limited
Little Tennis Street South
International: +44 (0)1159 503 018
Freephone 0808 168 6013
Your data may be accessed and used for the following reasons:
- If the tracking information relating to your order indicates a delivery problem, we may use your address information to research and provide additional information pertinent to locating your address to the delivery company to successfully complete delivery.
- If there is a possibility that your order is lost, we may be asked by the delivery company for a description of a parcel and its contents to aid with locating it. If so, we will obtain this information from your original purchase record and provide it to the delivery company.
- If you contact Artifolk customers by email or other enquiry regarding the delivery of your order, we will use any data you supply to us in the course of that enquiry in order to assist with your requests and communicate with you regarding them.
- If you contact Artifolk by email or other enquiry regarding other matters such as product details, we will pass your enquiry to Artifolk to handle and take no further action with any data provided therein.
Communications with you and with delivery companies regarding your order, which may contain personal data, are recorded within PHL’s ticketing system. This information is anonymised 30 days after the conclusion of the process.
The information which we can access regarding you is held on Artifolk systems as outlined in their full privacy notice.
Additionally as a Processor of your data relating to Artifolk original shipping request, PHL will act according to the requirements of Artifolk (the data Controller) according to the terms of this processing agreement in its handling of your data: https://www.parcelhub.co.uk/data-processing-agreement/ This will include the passing of your data essential to the delivery of your order to the relevant shipping partner.
Data subjects have certain statutory rights, with which Parcelhub Limited are fully compliant, namely:
1. The right to be informed. We will tell you how we use and store your data (in this Privacy Notice and in the Data Policy available on our website), and will inform you if this changes in any way.
2. The right of access. You have the right to access any record we have of your personal data to verify that we are using it lawfully. Should you wish to do so, you can submit a ‘Subject Access Request’ to us.
3. The right to rectification. You should tell us if we hold any inaccurate or outdated information about you, and we undertake to correct it accordingly.
4. The right to erasure. You can require us to delete any personal data we hold about you, either in some of the ways listed above or by contacting us.
5. The right to restrict processing. As this notice outlines, we only use your data in very limited ways. If however, you would like us to keep your data but change the ways in which we use it, you can contact us to request this.
6. The right to data portability. If you wish us to provide you or another company with a copy of the information we hold about you, you have the right to request that we do so.
7. The right to object. Similarly to some of the above rights, you have the right to object to certain usages of your data on grounds relating to your particular situation or if you dispute our Legitimate Interests as stated above. Again, you should contact us should you wish to do so.
8. Rights in relation to automated decision making and profiling. We do not conduct this sort of activity in relation to your data.
9. The right to complain to a supervisory authority. If you are unhappy with how we are processing your data, you can lodge a complaint to the Information Commissioner’s Office (ico.org.uk).
In any case listed above where you are required to contact us, or with any other queries about our use and storage of your data, please email or write to us using the below details.
James Rhodes, Data Protection Officer, [email protected]
Parcelhub Limited, Unit 6, Colwick Quays Business Park, Nottingham, NG4 2JY, United Kingdom
We and our contractors and suppliers normally store and process your data in the United Kingdom. However, we and our contractors and suppliers may from time to time store and process your data elsewhere, including outside the European Economic Area. This may be because our contractor or supplier who carries out any order fulfilment or payment processing, for instance, may be based elsewhere. If your data is to be stored or processed outside the European Economic Area, we will comply with, and take all reasonable steps to ensure our contractors and suppliers comply with, the rules under the Data Protection Act 1998 and General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) for processing personal data outside the European Economic Area.
a. Our security measures
We will take and use reasonable endeavours to ensure our contractors and suppliers take all reasonable steps and implement all reasonable measures, to keep your data secure and prevent unauthorised access to your data (except for those parts of your data intended to be made available to the public or other customers or members of ours, such as your public profile, forum entries, gallery etc.), and to prevent accidental loss or damage to your data.
b. Your passwords
You are responsible for keeping your username and password log-in details confidential and we would ask you not to share them with anyone.
c. Information Security Policy
All employees are responsible for ensuring confidentiality of sensitive information. Teaching Art recognises the importance of information security. The primary purpose of our information security is the protection of services to members and customers, and the customer information we are supplied with. It is the company’s aim to ensure that customers have confidence in our information security and are safe in the knowledge that we are responsive to their security concerns. Teaching Art will adhere to all the requirements of PCI DSS in protecting customer card details. Everyone within Teaching Art has an important role to play and each member of staff has their own specific tasks and responsibilities. We expect our core behaviour of professionalism and customer focus to be reflected in our protection of customer information. We support staff efforts to secure information through policies, and staff training and awareness activities. This policy is subject to review annually to ensure that at a strategic level it addresses the evolving information security threats and objectives needed for the organisation to be successful.
d. Payment Card Security
Teaching Art process payment cards through Verifone Payment Page, accessed from authorised PCs on a dedicated network segment. There shall be no access to this network segment from the Internet, or from other sections of Teaching Art. PCs and other devices on this network shall be configured to meet the requirements of PCI DSS, and may only be accessed by authorised users. Teaching Art also process payment cards via standalone payment terminals (PDQs). PDQs may only be accessed by authorised employees.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||Your sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
a. Access to your data
You can see most of your data through your account web pages when logged in on our website. Under the Data Protection Act 1998 and General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), you are entitled to a copy of all personal data we hold about you. If you would like to exercise this right, please contact us via email at [email protected], requesting a Subject Access Request Form.
b. Your right to stop marketing messages
If we are sending you marketing literature (including paper-based and electronic messages), you have the right to ask us to stop doing this. Please contact us using our contact details above.
c. Your right to stop use causing distress
You have the right to ask us to stop using any data for any purpose where that purpose is causing you substantial distress. If you have any concerns regarding our use of your data, please contact us using our contact details in this policy.
d. Your right to alter inaccurate data
You are entitled to ask us to change, erase, block or modify any inaccuracies in your personal data, by contacting us using our contact details above. We will respond to these requests within one month. In most cases you can do this yourself though your account web pages on our website, which let you change and update your data.
e. Your right to revoke consent at any time
You have the right to withdraw consent for us to use your data at any time. If this withdrawal means we are not able to provide a service to you, we will advise of this at the time of withdrawal.
f. Your right to erasure
If you wish to have all of your data that is held by Teaching Art erased, you should contact us on the details above, to which we will respond within one month.
In this policy: