Our Promise

Firstly, we keep our promises.

This is what we offer to you:

Cancellation of Order

Should you wish to cancel an order you have just placed please contact our Customer Services department by telephone 08000 434617 (Freephone) or 01636 643520 (normal rates).


We accept any return for any reason and will refund or replace the product. If a product is broken or damaged we will pay the return postage. If you simply don't like the product, we kindly request that you pay the return postage. A full refund will be issued via the same method as payment was received.

Please contact us to arrange any returns you may have.


Your first step if you have a complaint should be to contact us, quoting your order number and the nature of your question or complaint. We will log the complaint, investigate and respond to you within 3 working days. We hope to resolve all complaints quickly and to your satisfaction, but should you remain dissatisfied please contact us again. Details are again on the Contact Us page.