Christmas Opening Hours
Friday 14th – 9am – 1pm
Monday 24th December – CLOSED
Tuesday 25th December – CLOSED
Wednesday 26th December – CLOSED
Thursday 27th December – Open 9am – 5.30pm
Friday 28th December – Open 9am – 5.30pm
Monday 31st December – Open 9am – 5.30pm
Tuesday 1st January – CLOSED
Wednesday 2nd January – Open as usual
During closed times, orders can still be placed online or through our call centre.
||Order less than £30
||Order over £30
||3-5 working days
|Next Working Day
||1 working day
If you are experiencing problems with the delivery of a current order please contact us directly by calling 08000 434617 (Freephone) or 01636 643520 (normal rates).
We aim to despatch orders received before 3pm weekdays (UK time) on the same day, as long as all of the items are in stock. We do not despatch at weekends or on Bank Holidays. Despatch may take slightly longer during busy periods including the Christmas season.
Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Isles and the Scilly Isles
Delivery charges to these locations are as shown above, including free delivery for orders over £30. Delivery to these addresses may take a little longer to arrive and we are unable to deliver by a Next Day service.
Due to the size or nature of some items it may not be possible to ship them to certain areas. These items are highlighted on their web page.
Next Day Deliveries
Delivery options available will vary according to your location and the total weight of your order. If you order by a Next Day service Monday-Friday before 3pm we will despatch it that day as long as everything is in stock, or the next day if it is a weekend or Bank Holiday. Next Day orders placed after 3pm will be despatched on the next day. If you order using a Next Day service on Friday before 3pm, your goods will be delivered on the Monday (Tuesday if the Monday is a Bank Holiday). If you order using a Next Day service after 3pm on a Friday or at the weekend your order will not arrive until the following Tuesday (does not apply during Bank Holidays or during holiday periods).
Delivery options to Scottish Highlands & Islands, Northern Ireland, Isle of Man, Scilly Isles and Channel Isles may take longer.
There will, unfortunately, always be issues with next day delivery due to matters outside of our control, however, we will promise to always look into this for you. Please contact us directly with any concerns you may have by calling 08000 434617 (Freephone) or 01636 643520 (normal rates).
Shipping Outside the UK
We deliver worldwide. Delivery times will vary according to your location. Due to the size or nature of some items it may not be possible to ship them outside the UK. Countries outside the European Union will have UK VAT deducted (where appropriate) at the checkout (not applicable to Gift Vouchers).
When purchasing Gift Vouchers, standard delivery of the Gift Voucher is free to all UK addresses including the Channel Isles. The value of the Gift Voucher is not used when calculating postage charges if other items are in your basket.